These Terms and Conditions set out the basis on which Rubbish Clearance Ruislip provides waste collection, rubbish removal, and related clearance services to residential and commercial customers. By making a booking or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.
If you do not agree to these Terms and Conditions, you should not place a booking or use our services. These Terms and Conditions are intended to be read together with any written quotation, confirmation email, or invoice we issue to you. In the event of any inconsistency, the provisions in a signed written agreement will take precedence.
In these Terms and Conditions, the following words have the meanings set out below:
1.1 "Company" means Rubbish Clearance Ruislip, being the provider of the waste collection and clearance services.
1.2 "Customer" means any individual, business, organisation or other entity that books or receives services from the Company.
1.3 "Services" means any rubbish clearance, waste collection, loading, removal, transportation, disposal, recycling, or related services provided by the Company.
1.4 "Waste" means any items, materials, junk, refuse, rubbish, or other matter which the Customer asks the Company to remove, excluding any prohibited or hazardous items that the Company is not authorised or insured to handle.
1.5 "Site" means the address or location where the Services are to be carried out.
1.6 "Agreement" means the contract between the Company and the Customer comprising these Terms and Conditions and any written quotation or confirmation provided by the Company.
2.1 The Company provides waste collection and rubbish clearance services, including labour, loading and transportation of Waste from the Site to a licensed disposal or recycling facility, subject to these Terms and Conditions.
2.2 The Company will only remove Waste that is lawful to transport and dispose of under applicable waste regulations. Certain items are excluded, including but not limited to asbestos, clinical or medical waste, certain chemicals, gas cylinders, explosives, and other hazardous materials that require specialist handling.
2.3 The Company does not undertake structural demolition, building works, plumbing, electrical work, or any services other than those explicitly described in the booking or written quotation.
2.4 All Services are subject to the availability of vehicles, operatives, and any necessary disposal facilities on the dates and times requested.
3.1 A booking may be made by telephone, email, online form, or any other method accepted by the Company. The Customer must provide accurate details of the type and quantity of Waste, the Site location, access conditions, and any relevant restrictions such as parking or loading limits.
3.2 Any quotation provided prior to attendance at the Site is based on the information supplied by the Customer. If on arrival the actual volume, weight, or nature of the Waste differs from that described, the Company reserves the right to amend the price, change the size of load, or decline the Service.
3.3 The booking is confirmed only when the Company issues a confirmation by telephone, email or text and provides an estimated time of arrival. All time slots are estimates only and not guaranteed. The Company will use reasonable efforts to arrive within the agreed period but will not be liable for delay caused by traffic, weather, vehicle breakdown, or other circumstances beyond its control.
3.4 The Customer, or an authorised representative aged 18 or over, must be present at the Site at the time of collection to grant access, identify Waste to be removed, and approve any revised price where applicable.
4.1 The Customer must ensure safe and reasonable access to the Site, including any necessary keys, codes, permission from building management, and sufficient space for the Company’s vehicle to park and load.
4.2 If the Company cannot gain access, or if loading cannot safely take place due to obstructions, unsafe conditions, or restrictions beyond the Company’s control, the Company may treat the job as cancelled by the Customer and may charge a call-out or cancellation fee as set out in section 7.
4.3 The Company’s operatives will exercise reasonable care when carrying Waste through the Customer’s premises. However, the Customer is responsible for protecting floors, walls, fixtures and fittings, and for moving any fragile or valuable items that could be damaged during removal.
5.1 Prices are generally based on the volume and weight of Waste, the type of material, ease of access, and the amount of labour required. Additional charges may apply for difficult access, heavy items, or items that incur higher disposal fees.
5.2 Any quotation given without a site visit is an estimate only and may be revised once the operatives inspect the Waste at the Site. If the Customer does not accept the revised price, the Company reserves the right to charge a reasonable attendance or call-out fee to cover costs incurred.
5.3 All prices are stated in pounds sterling and are exclusive of VAT unless otherwise stated. Where applicable, VAT will be charged at the prevailing rate.
6.1 Payment is due in full on completion of the Services, unless agreed otherwise in writing. The Company accepts payment by cash, card or other methods as notified to the Customer at the time of booking.
6.2 For business Customers or account holders, alternative payment terms may be agreed in writing. If payment is not received by the due date, the Company may charge interest on the outstanding amount at the statutory rate and may suspend further Services until full payment has been made.
6.3 The Customer is responsible for all charges incurred in relation to the Services, including any additional costs arising from inaccurate information, extended labour time, waiting time, parking charges, or congestion charges where applicable.
6.4 Invoices and receipts will be issued electronically unless otherwise requested.
7.1 The Customer may cancel or amend a booking by contacting the Company by telephone or email. Cancellations or substantial changes made with less than 24 hours’ notice before the scheduled arrival time may incur a cancellation fee to cover costs and lost opportunity.
7.2 If the Company arrives at the Site and is unable to carry out the Services due to reasons beyond its control, including lack of access, unsafe working conditions, or failure of the Customer to be present, the Company may charge a call-out fee and will have no obligation to re-attend unless a new booking is made.
7.3 The Company reserves the right to cancel or reschedule the Services at any time due to vehicle breakdown, staff illness, severe weather, or other circumstances that make it impracticable or unsafe to operate. In such cases, the Company will use reasonable efforts to notify the Customer and arrange a new appointment. Any deposits paid will be refunded if the Company cancels and no alternative date can be agreed.
8.1 The Company operates in accordance with applicable UK waste management legislation and is committed to the lawful and responsible handling, transportation, recycling, and disposal of Waste.
8.2 The Customer confirms that they have the right to authorise the removal of the Waste from the Site and that the Waste does not contain hazardous materials that the Company is not licensed or insured to carry.
8.3 If, during or after collection, the Company reasonably believes that the Waste includes prohibited or hazardous materials that were not disclosed, the Company may refuse to remove those items, or, if already loaded, may unload them at the Site or another safe location. Any additional costs, including specialist disposal, cleaning or regulatory charges, will be the responsibility of the Customer.
8.4 Once the Waste has been removed from the Site, title to and responsibility for the Waste passes to the Company, which will handle it in accordance with applicable waste disposal and environmental regulations.
9.1 The Customer must provide accurate information about the Waste and the Site, ensure that Waste is clearly separated from items not to be removed, and comply with any reasonable instructions from the Company’s operatives to facilitate safe and efficient loading.
9.2 The Customer must not request the Company to remove items that they know or suspect to be stolen, unlawfully obtained, or infringing the rights of any third party. The Company may refuse to remove any items it reasonably believes fall into these categories.
9.3 The Customer is responsible for obtaining any necessary permissions from landlords, neighbours, local authorities or building managers in relation to access, parking, loading, and carrying out the Services at the Site.
10.1 The Company will exercise reasonable care and skill in providing the Services. However, except as required by law, the Company will not be liable for any indirect, consequential, or purely economic loss, including loss of profit, business, or opportunity arising out of or in connection with the Services.
10.2 The Company’s liability for direct loss or damage to the Customer’s property caused by the negligence of the Company or its operatives will be limited to the reasonable cost of repair or replacement, up to a maximum amount equal to the total price paid for the relevant Services, unless otherwise required by law.
10.3 The Company will not be liable for damage arising from pre-existing defects, wear and tear, inherent structural weaknesses, or items that are not reasonably capable of being removed without a risk of damage. This includes damage to fragile surfaces, poorly installed fixtures, or items that were already broken or unstable.
10.4 Nothing in these Terms and Conditions limits or excludes the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter which cannot lawfully be excluded or limited.
11.1 If the Customer is not satisfied with the Services, they should notify the Company as soon as possible, and in any event within 48 hours of completion, giving full details of the issue so that the Company can investigate.
11.2 The Company will review any complaint promptly and may request photographs, further information, or an opportunity to revisit the Site. The Company will aim to resolve complaints amicably and, where appropriate, may offer a remedy such as a partial refund or re-attendance.
12.1 The Company maintains public liability insurance and, where applicable, employers’ liability insurance in accordance with UK legal requirements for the nature of its business.
12.2 Details of insurance cover are available on request. The existence of insurance does not extend or increase the Company’s obligations or liabilities beyond those set out in these Terms and Conditions.
13.1 The Company collects and processes personal data such as names, contact details, addresses and payment information for the purpose of providing and administering the Services.
13.2 The Company will handle personal data in accordance with applicable data protection legislation and will take reasonable steps to keep such information secure. Personal data will not be sold to third parties, but may be shared with service providers, insurers, or authorities where necessary for legitimate business or legal purposes.
14.1 The Company will not be liable for any delay in performing, or failure to perform, any of its obligations where such delay or failure is due to events beyond its reasonable control, including but not limited to extreme weather, fire, flood, strikes, lockouts, pandemics, acts of terrorism, or failure of utilities or transport networks.
14.2 In such circumstances, the Company may suspend the Services for the duration of the event or cancel the Agreement without liability, subject to refunding any amounts paid for Services not delivered.
15.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
15.2 The courts of England and Wales will have exclusive jurisdiction over any dispute or claim arising from or related to the Agreement or the Services, except that consumers residing elsewhere in the United Kingdom may have the right to bring proceedings in their local courts.
16.1 If any provision of these Terms and Conditions is held by a court to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
16.2 The Company may assign or subcontract its rights and obligations under the Agreement, provided this does not reduce the level of service to the Customer. The Customer may not assign their rights or obligations without the Company’s prior written consent.
16.3 No waiver by the Company of any breach of these Terms and Conditions shall be considered a waiver of any subsequent breach of the same or any other provision.
16.4 These Terms and Conditions may be updated or varied by the Company from time to time. The version in force at the time of booking will apply to the Services provided under that booking.
Read the UK service terms and conditions for Rubbish Clearance Ruislip, including booking, payments, cancellations, liability, waste regulations and governing law.
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