This Privacy Policy explains how Rubbish Clearance Ruislip collects, uses, stores, and shares personal data when providing rubbish clearance and related services. It applies to all Rubbish Clearance Ruislip customers and prospective customers in our service area, as well as visitors who contact us by telephone, email, or online.
We are committed to protecting your privacy and managing your personal data in accordance with the UK General Data Protection Regulation and the Data Protection Act 2018. Please read this policy carefully so you understand how and why we use your information and the choices available to you.
Rubbish Clearance Ruislip is the data controller for the personal data described in this Privacy Policy. This means we decide how and why your personal data is used when you engage us for rubbish removal, waste collection, or related services in our area.
If you have any questions about this Privacy Policy or about how we handle your personal data, you can contact us using the details provided on our website or on any correspondence we send to you. When you contact us, please provide your name and contact details along with your enquiry so that we can respond effectively.
We only collect personal data that is relevant to providing our services or managing our relationship with you. The types of personal data we may collect include:
Contact details such as your name, address, service address, email address, and telephone numbers. Service information such as details about the property or site where the rubbish clearance is required, access instructions, photographs you choose to send to help us quote or plan work, and details of items to be removed. Transaction details such as dates and times of visits, invoices, payment records, and information needed to process payments. Communication records such as emails, messages, telephone notes, and any feedback, compliments, or complaints that you provide. Technical information such as the basic information automatically supplied by your device or browser when you contact us online, which may include IP address, browser type, and the pages or forms you use.
We do not intentionally collect special categories of personal data such as health information, race or ethnicity, or criminal records. If you choose to provide such information, for example in a complaint or special access request, we will only use it for the specific purpose for which you provided it and will handle it with additional care.
We collect personal data directly from you when you contact us by telephone, email, online form, or social media, when you request a quotation, make a booking, or receive services from us, and when you pay for our services or communicate with our staff.
We may also obtain limited personal data from third parties, for example if a landlord, letting agent, property manager, or another family member books a clearance on your behalf and provides your contact details. In such cases, we will treat your data in accordance with this Privacy Policy and, where appropriate, inform you that we have received your details.
We rely on several lawful bases under data protection law to process your personal data, depending on the context in which it is collected and used.
Contract: We process personal data to enter into and perform our contract with you, for example to provide quotations, schedule collections, arrive at your address, carry out rubbish clearance, and issue invoices and receipts.
Legal obligation: We process certain personal data to comply with legal and regulatory obligations, such as waste transfer documentation, tax and accounting rules, and health and safety requirements.
Legitimate interests: We process personal data where it is necessary for our legitimate business interests, provided that your interests and fundamental rights do not override those interests. This includes communicating with you about ongoing or upcoming work, improving our services, managing our business operations, preventing fraud, and handling queries and complaints.
Consent: In limited circumstances, we may rely on your consent to process your data, for example if you ask us to keep your details on file for future quotations or if you request specific types of optional communications. Where we rely on consent, you may withdraw it at any time by contacting us.
We use your personal data for the following purposes:
To respond to your enquiries and provide quotations. To schedule and deliver rubbish clearance and related services at the correct address and time. To communicate with you about your booking, including confirmations, updates, and any changes. To manage payments, invoicing, and accounting records. To comply with legal and regulatory obligations, including waste management requirements. To monitor and improve the quality and safety of our services. To handle feedback, resolve complaints, and manage disputes. To protect our staff, our customers, and our business, for example by keeping records of visits and communications.
We may share your personal data with trusted third parties who act as data processors on our behalf. These processors only use your data in accordance with our instructions and for the purposes set out in this Privacy Policy. They are required to keep your information secure and to comply with data protection law.
Examples of processors and third parties we may use include payment processing providers that handle card payments and other electronic payments, accountancy and bookkeeping providers that help us manage our financial records, IT and communication service providers that host our email, data storage, and telephone systems, and waste management partners where needed to lawfully transport and dispose of waste.
We may also share your personal data with other third parties where required by law, for example with regulators, law enforcement agencies, or in connection with legal proceedings, or where it is necessary to protect our rights or the rights, property, or safety of others.
We do not sell your personal data to third parties.
We keep your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to meet our legal and regulatory obligations, and to resolve any disputes.
As a general guide, we typically keep customer and transaction records, including invoices and payment details, for the period required by tax and accounting rules, usually up to six years after the end of the relevant financial year. Service-related information, such as job details and communications, is usually retained for a similar period to enable us to respond to queries or legal claims.
If we hold your data on the basis of your consent and we no longer have another lawful basis to retain it, we will delete or anonymise it if you withdraw your consent or if it is no longer needed.
We take appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. These measures include restricting access to personal data to staff and service providers who need to know it for the purposes described in this policy, using secure systems and practices for storing and transmitting data, and providing guidance and training to our staff on data protection responsibilities.
While we take all reasonable steps to safeguard your data, no system can be completely secure. If we become aware of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you and any relevant authorities in accordance with legal requirements.
Where possible, we aim to keep your personal data within the United Kingdom or the European Economic Area. If any of our service providers transfer or store data outside these regions, we will ensure that appropriate safeguards are in place, such as using countries that have been recognised as providing an adequate level of protection or implementing standard contractual clauses approved by the relevant authorities.
Under data protection law, you have a number of rights in relation to your personal data. These include:
The right to access: You can request confirmation that we hold personal data about you and ask for a copy of that data.
The right to rectification: You can ask us to correct or complete any inaccurate or incomplete personal data we hold about you.
The right to erasure: In certain circumstances, you can ask us to delete your personal data where there is no good reason for us to continue processing it.
The right to restrict processing: You can ask us to suspend the processing of your personal data in certain situations, for example if you want us to verify its accuracy.
The right to object: You can object to our processing of your personal data where we are relying on legitimate interests and you believe your rights and interests override ours.
The right to data portability: You can ask us to provide your personal data in a structured, commonly used, and machine-readable format in certain circumstances.
Where we rely on your consent, you also have the right to withdraw that consent at any time. This will not affect the lawfulness of processing carried out before you withdrew consent.
You can exercise your rights by contacting us using the contact details provided in our communications or on our website. We may need to verify your identity before responding to your request. There is normally no fee for exercising your rights, and we will respond within the timescales required by law.
If you have any concerns about how we handle your personal data, we encourage you to contact us first so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you are unhappy with our response or believe your data protection rights have been breached.
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we handle personal data. When we make significant changes, we will take reasonable steps to inform you, for example by updating the version on our website or notifying you directly if appropriate.
Any changes will take effect from the date they are published. We recommend that you review this Privacy Policy periodically to stay informed about how we use your personal data.
GDPR-compliant privacy policy for Rubbish Clearance Ruislip, explaining what data we collect, why we collect it, how long we keep it, who processes it, and your data protection rights.
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